Frequently Asked Questions (FAQs)

We’re here to help! Below are some of the most frequently asked questions about our products and services. If you don’t find the answer you’re looking for, please feel free to contact us.

1. What types of gym equipment do you offer?

We offer a wide range of gym equipment, including strength training gear, cardio machines, and fitness accessories. Our selection is designed to meet the needs of both home gym enthusiasts and commercial gym owners.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. We work with reliable carriers to ensure your products arrive on time and in perfect condition.

3. What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as when received. For more details, please refer to our Returns & Refund Policy.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.

5. What payment methods do you accept?

We accept various payment methods, including PayPal, which allows you to pay using a credit card, bank account, PayPal balance, or PayPal Credit. You do not need a PayPal account to make a payment using your credit or debit card.

6. Do you ship internationally?

Currently, we do not offer international shipping. We only ship within the United States.

7. How do I contact customer service?

You can reach our customer service team by email at cs@johnnyfitnessinc.com or by phone at 727-447-9414. Our customer service hours are Monday to Saturday, 8:00 AM to 5:00 PM Eastern Time.

8. Are your products covered by a warranty?

Yes, many of our products come with a warranty. Details will be included in the product description. For any warranty-related questions, please contact our customer support team.

9. How do I know if a product is in stock?

Our website is updated in real-time to reflect the current stock levels. If a product is available for purchase, it is in stock.

10. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure fast shipping.